Underwriting & merchant risk
Score the business. Understand the risk.
Review the business, fulfilment model, and payment history. Score the evidence against your risk appetite.
A scorecard with the evidence behind every factor.
Banking Operations
Intelligence for
the whole bank.
From compliance to merchant risk, disputes, fraud, and payments. Sphinx agents follow your procedures and prepare the work your teams need to move forward.
Built around the work
From review to resolution.
Your data and procedures. Work prepared for the team that owns the decision.
SphinxDisputes & customer operations
From a disputed payment to a complete case.
Connect each claim to orders, delivery records, and customer conversations. Prepare the response before the deadline.
A response package, ready for your team to review.
Fraud & trust teams
Connect the signals. See the whole story.
Connect device activity, payment patterns, and customer history to investigate account takeover and payment fraud.
An evidence-led recommendation, with uncertainty visible.
Payments & treasury operations
Find the break. Move the payment forward.
Trace the payment, find the mismatch, and prepare the next step for the person who can resolve it.
A clear reason, an owner, and a next action.
Beyond the exception queue
Make room for
the everyday work.
The same approach extends to the requests and checks that keep your operation running.
Account servicing
Collect the right information, check the request, and prepare account updates for approval.
Complaint handling
Reconstruct what happened, find the relevant policy, and draft a consistent response for your team.
Reconciliation checks
Compare records, surface mismatches, and assemble the supporting detail for unresolved items.
Connected to Sphinx OS
Your way of working.
A shared foundation.
Build the workflow around the decision. Keep the evidence, permissions, and handoffs connected from the first request to the final outcome.
Your systems
Bring together the records your team already uses, from case tools to payment systems and customer conversations.
Your procedures
Define the criteria, scorecards, escalation paths, and approval points for each workflow.
Your oversight
Review the reasoning, keep people in control of key decisions, and follow every action back to its source.
Start with one workflow
What is holding
your team back?
Bring us a queue, a procedure, or a recurring bottleneck.
Let’s build the workflow around it.